02game was built for entertainment, not escape. We take our duty of care to Pakistani players seriously — whether you are in Karachi, Lahore, Islamabad, or Faisalabad. This page outlines every tool, policy, and resource available to help you stay in control of your gaming activity and keep it enjoyable.
Online gaming and sports betting on 02game is intended exclusively for adults aged 21 years or older. This is a firm, non-negotiable rule — not a guideline. Every user who registers an Account on 02game must confirm they meet this age requirement, and all Accounts are subject to identity verification (KYC) to confirm age eligibility.
If you are under 21, you are not permitted to register, deposit, play, or participate in any gaming activity on the 02game platform. If we detect that a registered User is under the minimum age, we will immediately suspend and permanently close that Account and refund any deposits made, in accordance with our Terms & Conditions.
Parents and guardians in Pakistan are strongly encouraged to make use of device-level parental controls and content filtering tools to prevent minors from accessing gambling platforms. If you share a device with a minor, please ensure you log out of your 02game Account after every session.
// OUR COMMITMENT
At 02game, we genuinely believe that responsible gaming and great entertainment go hand in hand. The overwhelming majority of people who play on 02game — across cricket betting, live casino, slots, Dragon Tiger Luck, Cannon Fishing, and more — do so as a normal leisure activity, within their means and without any negative impact on their daily lives. That is exactly how it should be, and we want to keep it that way for every single player on our platform.
But we also understand that for a small number of people, gambling can become harmful. Problem gambling affects individuals and their families, and it does not discriminate — it can happen to anyone. That is why 02game has invested in a comprehensive suite of responsible gaming tools and policies that are available to all registered users at no cost and with no friction.
Our approach to responsible gaming is built around three core principles: prevention, early intervention, and player support. We do not wait for a problem to become serious before we act. We monitor platform behaviour for warning signs, provide players with easy access to self-management tools, and make it straightforward to speak with a real support agent any time of day or night — Pakistan Standard Time.
Remember: Gambling should never be used as a way to earn money, pay off debts, or solve financial problems. Outcomes are determined by chance. Never bet more than you can comfortably afford to lose, and never chase losses.
Problem gambling is a pattern of gambling behaviour that disrupts personal, family, or professional life. It can take many forms — gambling more than planned, feeling unable to stop, lying to family members about activity, borrowing money to gamble, or feeling irritable and anxious when not gambling. In Pakistan, as elsewhere, these patterns can develop gradually and often go unnoticed until significant harm has occurred.
Problem gambling is not a character flaw or a sign of weakness. It is recognised as a behavioural health issue that responds well to early intervention and professional support. If you recognise any of the warning signs in yourself or a family member, please use the tools on this page — and reach out to our support team immediately.
Before you play on 02game, it helps to set a clear intention. Ask yourself: how much time and money am I comfortable spending on this session? Set those limits in advance — and stick to them even if the session is going well. The best gaming sessions are the ones where you remain in control from start to finish, regardless of the outcome.
02game's responsible gaming tools are always available inside your Account settings. You do not need to contact support to activate deposit limits or cooling-off periods — you can set them yourself in under two minutes.
// QUICK SELF-CHECK
These questions are adapted from internationally recognised responsible gaming frameworks. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of 02game's self-management tools or speak with our support team.
// If you answered YES to 2 or more questions, please consider using our
self-exclusion or deposit limit tools, or contact our support team 24/7.
// PLAYER PROTECTION TOOLS
Every 02game Account comes with a full suite of self-management tools built in. Here is a breakdown of what is available and how each tool works.
Set a maximum PKR deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made until the period resets. Limits take effect immediately when lowered, and require a 72-hour cooling period to increase — protecting you from impulsive decisions in the heat of the moment.
Define the maximum amount in PKR you are willing to lose over a set period — daily, weekly, or monthly. When your net losses reach that threshold, 02game will automatically prevent further real-money wagers until the period resets. This is one of the most effective tools for preventing runaway sessions.
Set a maximum session duration so that 02game automatically notifies you — or logs you out — when your playing time exceeds the limit you have chosen. Available in 30-minute increments from 30 minutes to 8 hours. Particularly useful for long cricket live betting or slot sessions that can quietly stretch on longer than intended.
If you feel you need a short break from gaming, activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days directly from your Account settings. During a cooling-off period, your Account remains active but real-money play and deposits are paused. The cooling-off period cannot be cancelled once activated — this is by design.
Self-exclusion is a formal request to be permanently excluded from gaming on 02game for a minimum period of 6 months, or permanently. During self-exclusion, your Account is closed, your marketing preferences are suppressed, and you are blocked from re-registering. This tool is intended for players who feel they have a serious problem and need a firm boundary. Contact our support team to activate self-exclusion immediately.
Withdraw consent for all promotional communications — bonus offers, PSL promotions, free spins, and betting alerts — at any time from your Account notification settings. Removing promotional messaging can significantly reduce the temptation to gamble beyond your planned limits. Your Account remains fully functional; you simply will not receive promotional triggers.
How to access your tools: Log in to your 02game Account → navigate to Account Settings → select the "Responsible Gaming" tab. All tools listed above are available there. If you need help setting up any limit or restriction, our 24/7 live support team in Pakistan Standard Time can assist you instantly.
// EARLY WARNING SIGNS
Problem gambling rarely announces itself all at once. It tends to develop gradually, through a series of small behavioural changes that can be easy to dismiss or rationalise. The warning signs below are based on internationally recognised responsible gaming frameworks. If several of these apply to you, or to someone you know, please take action early.
You do not need to be in financial crisis for gambling to be a problem. Emotional distress, changes in routine, and strained relationships are all valid reasons to seek support — even if your finances appear intact. Early intervention is far more effective than waiting for the situation to deteriorate.
If you are in immediate financial distress or experiencing thoughts of self-harm related to gambling losses, please contact emergency services or a crisis helpline. Your wellbeing comes first — 02game's support team can wait.
Continuing to gamble in an attempt to recover money already lost in the same session or previous sessions. This is one of the most reliable early indicators of problem gambling behaviour.
Hiding the frequency, duration, or amount of gambling from family members, a spouse, or close friends. Feeling shame or anxiety about disclosing your gaming activity to people you trust is a meaningful warning sign.
Borrowing money, taking out personal loans, or delaying essential payments (rent, utility bills, school fees) in order to fund gambling deposits. Using your household PKR budget for gaming is a serious red flag.
Needing to bet progressively larger amounts to achieve the same level of excitement or satisfaction. If your typical bet size has grown significantly over months, that escalation pattern warrants attention.
Reducing time spent with family or friends, missing work or study commitments, or cancelling personal plans in order to gamble — or to avoid conversations about gambling.
Using gambling as a primary coping mechanism for stress, anxiety, boredom, or depression. Feeling that gambling is the only activity that provides relief or excitement, especially common during major cricket seasons like PSL.
Having made repeated promises to yourself — or to others — to stop or reduce gambling, but being unable to follow through on those commitments despite genuine effort and intention.
// HOW TO SELF-EXCLUDE
Self-exclusion is the most powerful responsible gaming tool available on 02game. Here is exactly how the process works, from initial request to Account closure.
Reach out to our 24/7 support team via the in-platform live chat or by emailing [email protected]. State clearly that you wish to activate a self-exclusion. You do not need to provide a detailed explanation — your request will be treated with complete confidentiality and without judgement.
Select a self-exclusion period: 6 months, 1 year, 3 years, or permanently. Our support team will walk you through the options. We recommend a minimum of 6 months for players who feel they are experiencing a genuine problem — shorter breaks are handled through the cooling-off period tool instead.
As soon as your self-exclusion request is confirmed, your 02game Account is suspended immediately. You will be logged out, your marketing preferences will be suppressed, and you will no longer be able to log in or deposit during the exclusion period. This happens within minutes of your request being processed — not days.
Any real-money balance remaining in your Account at the time of self-exclusion will be returned to you via your registered payment method (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank) within 5 business days. Bonus balances are forfeited in accordance with our Terms & Conditions.
Self-exclusion from 02game is an important step, but it works best in combination with professional support. We strongly encourage all self-excluded players to connect with a qualified counsellor or support network. You deserve support beyond the platform, and seeking it is a sign of strength, not weakness.
At the end of a fixed-term self-exclusion period (not applicable for permanent exclusion), you may contact support to request reinstatement. There is a mandatory 7-day reflection period between your request and Account reactivation. During reinstatement, a responsible gaming review is conducted to ensure you are in a position to return to gaming safely.
02game's responsible gaming team is available around the clock, every day of the week. Whether you want to set a limit, take a break, or just talk — reach out. Pakistan Standard Time, always.