At 02game, your personal data is treated with the same care and precision we bring to every other part of the platform. This Privacy Policy explains exactly what information we collect when you use 02game, how we use it, who we share it with, and what rights you have over your own data. We believe in complete transparency — no ambiguous clauses, no buried opt-outs.
This Privacy Policy is published by 02game ("02game", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at 02game.net. It applies to all personal data processed in connection with your use of the 02game platform, whether accessed via a desktop browser, mobile browser, or any other interface we make available.
This Policy applies to all registered and unregistered users who access the 02game platform, including visitors who browse the site without creating an Account. By using any part of the 02game platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Policy should be read alongside the 02game Terms & Conditions and Responsible Gaming Policy, each of which forms part of the overall agreement between you and 02game.
If you do not agree with the data practices described in this Policy, you must discontinue all use of the 02game platform and, if applicable, request closure of your Account.
The following terms carry the meanings set out below throughout this Privacy Policy:
02game collects different categories of Personal Data depending on how you interact with the platform. The table below summarises the main categories and specific data points we may collect:
| Category | Data Points |
|---|---|
| IDENTITY | Full legal name, date of birth, gender, CNIC number, passport number (where supplied) |
| CONTACT | Email address, mobile number, residential address (city, province — e.g., Karachi, Lahore, Islamabad, Faisalabad) |
| FINANCIAL | Payment method details (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank account references), transaction history, PKR balances, deposit and withdrawal records |
| GAMING | Game session logs, bet history, wagering amounts, game preferences, bonus usage, win/loss records |
| TECHNICAL | IP address, device type, browser type and version, operating system, session timestamps, referral URLs |
| BEHAVIOURAL | Pages visited, time spent on platform, click-path data, feature interactions, search queries within the platform |
| COMMUNICATIONS | Live chat transcripts, support email exchanges, feedback submissions, survey responses |
| VERIFICATION | KYC document images (CNIC front/back, proof of address, payment method proof), selfie images where liveness verification is applied |
You are not required to provide all of the above data to browse the 02game platform as an unregistered visitor. However, certain categories — particularly Identity, Contact, Financial, and Verification data — are mandatory for Account registration and the completion of KYC verification. Failure to provide these will prevent full use of the platform's features.
02game collects Personal Data through the following means:
When you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey, or interact with any input field on the platform, you provide data directly to 02game. This is the primary source of Identity, Contact, Financial, and Verification data.
Our servers, analytics infrastructure, and cookie mechanisms automatically record Technical and Behavioural data as you navigate the platform. This includes your IP address, device fingerprint, session duration, and interaction logs. This data collection occurs whether or not you are logged in to an Account.
02game may receive data about you from third-party service providers engaged to support platform operations. These include payment processors (such as JazzCash and EasyPaisa gateways), identity verification partners, fraud detection services, and analytics providers. Data received from these sources is handled in accordance with this Policy.
Where a User has registered a self-exclusion order or restriction on another gaming platform that shares data with 02game for responsible gaming purposes, we may receive notification of that exclusion status. This is done to protect Users and comply with our responsible gaming obligations.
02game processes Personal Data only where a legitimate purpose and lawful basis exists for doing so. The table below sets out the primary processing purposes and their corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| KYC identity verification | Legal obligation / Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and anti-money laundering checks | Legal obligation / Legitimate interest |
| Responsible gaming monitoring and enforcement | Legal obligation / Legitimate interest |
| Customer support and complaint handling | Performance of contract / Legitimate interest |
| Platform analytics and performance improvement | Legitimate interest |
| Promotional communications (where consented) | Consent |
| Legal compliance and regulatory reporting | Legal obligation |
Where 02game relies on your consent as the legal basis for processing — such as for marketing communications — you may withdraw that consent at any time by updating your Account notification preferences or by contacting support.
02game does not sell your Personal Data to third parties. We do not share your data with advertisers, data brokers, or unrelated commercial entities. Personal Data is shared only in the following limited circumstances:
We engage trusted third-party service providers to assist with platform operations. These include payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank gateway operators), KYC and identity verification providers, fraud detection and anti-money laundering screening services, cloud hosting and infrastructure providers, and customer support platform operators. All such providers are bound by data processing agreements that restrict their use of your data to the services they provide to 02game.
02game may disclose Personal Data to law enforcement agencies, regulatory authorities, courts, or other public bodies where required to do so by applicable law, court order, or lawful regulatory request. We will, where permitted by law, notify affected Users of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or part of 02game's business, User Personal Data may be transferred to the successor entity as part of that transaction. Users will be notified of any such transfer and any material change to data processing arrangements that results from it.
Where a User registers a self-exclusion through 02game, we may share the relevant exclusion status with partner responsible gaming networks to assist in enforcing the exclusion across participating platforms. No financial data is shared in this context — only exclusion status and identifying information necessary for enforcement.
The 02game platform uses cookies and similar tracking technologies to provide core platform functionality, remember your preferences, analyse usage patterns, and support security measures. The types of cookies we use are as follows:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use account-related features on 02game. A cookie consent notice is displayed on your first visit to the platform and can be revisited at any time via the platform settings.
02game retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention periods applicable to different data categories are as follows:
Upon expiry of applicable retention periods, Personal Data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
02game implements a layered security architecture to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:
Despite our security measures, no data transmission or storage system is 100% secure. If you believe your Account has been compromised, contact our support team immediately at [email protected].
As a User of the 02game platform, you have a number of rights in relation to your Personal Data. These rights may be subject to certain limitations where their exercise conflicts with 02game's legal obligations — for example, our obligation to retain transaction records for anti-money laundering compliance purposes. Your rights include:
To exercise any of the above rights, please contact 02game's support team via live chat or at [email protected]. We may ask you to verify your identity before processing a data rights request to protect your Account from unauthorised access.
The 02game platform is strictly intended for individuals aged 21 years and above. 02game does not knowingly collect, process, or store Personal Data from individuals under the age of 21. If we become aware that Personal Data has been collected from an individual below the minimum age, we will take immediate steps to close the Account and delete all associated data.
If you are a parent or guardian and believe that a minor in your care has registered on the 02game platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
02game's primary operations and data processing infrastructure are configured to serve Pakistani users. However, some of the third-party service providers we engage — including cloud infrastructure providers and KYC verification partners — may process data in jurisdictions outside Pakistan. Where such transfers occur, 02game ensures that appropriate safeguards are in place, which may include contractual protections equivalent to international data protection standards.
By using the 02game platform, you acknowledge that your Personal Data may be transferred to, stored in, and processed in countries outside Pakistan. In all cases, 02game requires that the receiving party provides a level of protection for your data that is consistent with the standards described in this Policy.
The 02game platform may contain links to other websites or resources operated by third parties — for example, information pages for payment providers such as JazzCash or EasyPaisa. This Privacy Policy applies only to the 02game platform. 02game is not responsible for the privacy practices of any third-party website and encourages Users to review the privacy policy of any external site they visit.
The presence of a link to a third-party website on the 02game platform does not constitute an endorsement of that website or its privacy practices by 02game.
02game reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made, we will notify registered Users via email or an in-platform notification at least 7 days before the revised Policy takes effect.
The most current version of this Privacy Policy will always be available at 02game.net/privacy-policy and will display the version number and effective date at the top of the document. Continued use of the 02game platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how 02game handles your Personal Data, please contact us through the following channels:
We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, we will acknowledge receipt within 3 business days and fulfil the request within 30 calendar days where possible.
If you are not satisfied with 02game's response to your privacy complaint, you have the right to escalate the matter through appropriate legal channels available in your jurisdiction.
// OUR DATA PROTECTION COMMITMENTS
Every data exchange between your device and the 02game platform is protected by TLS 1.3 encryption — the same standard used by major financial institutions. Your login credentials, payment details, and session data are never transmitted in plain text.
We collect only the identity documents legally required for verification — your CNIC and proof of address. KYC data is stored in encrypted form, accessible only to the verification team, and never used for purposes outside compliance.
02game does not sell, rent, or trade your Personal Data to advertisers or data brokers. Your information is used solely to operate and improve the platform, fulfill legal obligations, and provide you with a better gaming experience.
Marketing communications at 02game are entirely opt-in. You can update your notification preferences at any time from within your Account settings, and withdraw consent for promotional messages with a single action.
Pakistani players have the right to know exactly what data 02game holds on them. Submit a data access request via live chat or email and receive a complete export of your Personal Data within 30 days — no bureaucratic runaround.
Our infrastructure undergoes regular penetration testing and vulnerability assessments by independent security professionals. Any identified weaknesses are patched on a prioritised basis before they can be exploited.
Thousands of players across Karachi, Lahore, Islamabad, and Faisalabad trust 02game for fair gaming, secure payments, and transparent data practices — all in PKR.